Battery won't charge my phone
Make sure the connector is fully inserted. Try another built-in connector if your device supports one, and confirm the battery itself has power.
Juice Box Support
Need help with your rental?
We can help with battery rentals, returns, charging issues, and payment questions. Check the quick answers below or contact us directly.
Email support
support@juiceboxbatteryrentals.com
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Before contacting support
Include the station location.
If possible, tell us where you rented the battery, approximately when you rented it, and what happened. This helps us solve the issue faster.
Send a support requestQuick Help
Start here.
Battery won't come out
Do not force the battery. Confirm the rental completed successfully on the station, then contact support with the station location if it still does not release.
Battery won't return
Try another open slot. Insert the battery firmly until the station accepts and locks it. If no slot works, contact support before leaving the battery unattended.
Payment or charge question
Send us the email or phone number used for the rental, the station location, rental time, and a short description of the charge you are asking about.
Frequently Asked Questions
Answers without the runaround.
How do I rent a Juice Box battery?
Follow the instructions shown on the station. Complete payment, and the station will release a portable battery for you to take with you.
What charging cables are included?
Juice Box portable batteries include built-in USB Type-C, Lightning, and Micro USB connectors.
Do I have to stay next to the station while charging?
No. The battery is portable. Take it with you while you use your phone, eat, drink, shop, attend an event, or continue your day.
How do I return the battery?
Insert the battery into an available slot at the station until it is accepted and secured. Make sure the station has registered the return before walking away.
What if the station will not accept my return?
Try another available slot and make sure the battery is inserted firmly. If the station still will not accept it, contact support and include the station location. Do not leave the battery unattended unless support instructs you to do so.
What if my battery is not charging my phone?
Check that the connector is fully inserted into your phone. If your device supports another included connector, you can try that as well. If the battery appears unresponsive, contact support.
I have a question about a payment or charge. What should I send you?
Include the station location, approximate date and time of the rental, the email or phone number associated with the rental if applicable, and a description of the charge in question. Do not email full card numbers or other sensitive payment information.
I accidentally took the battery with me. What should I do?
Contact support as soon as possible and tell us where you rented the battery. We can help you determine the best return option.
Can I contact Juice Box directly?
Yes. Email us at support@juiceboxbatteryrentals.com or use the support form below.
Still need help?
Contact Juice Box Support.
Send us the details below. You can also email us directly at support@juiceboxbatteryrentals.com.
Helpful information to include:
Station location, rental time, battery issue, and any payment details relevant to the problem. Never send your full card number.